Who are Npower?
N power are a subsidiary company of RWE, Germany’s second largest utility company. In the UK, N power is regarded as one of the Big Six energy suppliers and is undoubtedly one of the most recognised brand names in the increasingly diverse energy market. In April 2016, the RWE group undertook significant restructuring including by separating N power’s UK retail business from renewable, retail, grid and infrastructure segments which were then combined within Innogy SE. Part of the strategy for this was to create separated businesses with greater flexibility and speed to adapt.
N power provide gas and electricity to approximately 5.1 million domestic and business customers in the UK.
Npower’s Fuel Mix
Domestic customers are supplied under licences from NPower Limited, Npower Northern Limited, Npower Northern Supply Limited, Npower Yorkshire Limited and Npower Yorkshire Supply Limited. You can find out which licence your energy is supplied under by checking the bottom of your energy bill.
Business customers must identify whether they are customers of Npower Business or Npower Business Solutions. This can be found on the front of your bill. If supplied by Npower Business, you are supplied under the Npower Direct Limited licence. Customers supplied by Npower Business Solutions are supplied by either Npower Limited or Npower Northern Limited. This can be identified of the back of your bill.
The below table shows fuel sources used by the provider under each licence from 1 April 2015 to 31st March 2016.
Npower Direct Limited
Npower Yorkshire Limited/Npower Yorkshire Supply Limited
Npower Northern Limited / N Power Northern Supply Limited
UK National Average
As at 9 May 2017, N power had a one star out of five rating with an average score of 0.7 out of 10 on independent customer review website Trust Pilot. Click here to view the most recent ratings.
Find out more about Npower by clicking here to visit their website.
Npower Contact telephone numbers: 0800 073 3000 or 0330 100 3000
Page last updated 9 May 2017.
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