Frequently Asked Questions about the Energy Markets and Switching Supplier.
Here are some answers to the most frequent questions that we get asked about energy and our service to you. Click the questions below to see the answers.
The total amount that you can save depends on your existing energy tariff, consumption, and the new tariffs that are suitable for you. By entering your details into our tariff calculator you will get bespoke results that show all of the best deals for you.
Switching supplier is one of the quickest and easiest ways to reduce your spending and remember that you get exactly the same product whilst simply paying less money!
Your savings will depend on a number of factors:
- Your energy consumption.
- The amount your pay for gas and electricity on your existing tariff.
- The method that you use to pay your bills. For example, discounts are often available when using certain payment methods such as direct debits.
- The location of your property and the amount of competition between energy suppliers in your area.
Visit our Tariff Calculator to find out exactly how much you can save. On our tariff calculator page you will also see real time figures displaying the Average Saving and Maximum Saving for all customers that have used our service over the past 60 days.
Note that some suppliers may also charge exit fees depending on the tariff and terms that you are on. Visit out Energy Bills Explained section to find out more about reading your energy bill and finding any charges that may apply.
If your landlord is responsible for paying the gas and electricity bills and the cost of this is included within your rental payments, it is up to the landlord to decide which energy supplier is used so in this case you will not have the right to choose. This is because the contract is between your landlord and the energy supplier. If you believe that you pay too much for your gas and electricity it may be worth speaking with your landlord to discuss the option of them switching; however they are not obligated to do so.
Unfortunately this doesn’t always happen. If you are struggling to have your complaint resolved you can contact Energy Ombudsman Service. This is an independent organisation approved by OFGEM to deal with energy complaints. You will not be charged for using the service and they will undertake a fair investigation and decide on action to be taken if you are unable to resolve an issue with your supplier.
Here we include details about the company and how they operate. We also provide a breakdown of each suppliers Fuel Mix which shows how they generate the electricity that is supplied to your home and how this compares to the UK average.
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